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Stop Yelling at Me!
If you attended my "Stop Yelling at Me!" class at the AAMD Conference and Expo, I had a great time with you and hope that you found the information very helpful to you! Handling resident and customer complaints effectively is one of the most important things you can do to ensure that your residents remain your residents! Simply click on the picture to the left to download a PDF file of the slides. |
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Before You Hit "Submit!"
As we saw in "Before You Hit Submit" communicating in a social-media driven world can be messy and tricky. The Web provides you with so many opportunities to reach new clients and keep your existing ones, which is a great thing; but it also provides you with many opportunities for what you say to go "viral" for all the wrong reasons. The slides of the presentation are available by clicking on the picture to the left. |
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Let's work together!
If you found these seminars helpful and if you'd like to bring them to your organization (or any of the other great training programs that we offer, please contact me! I have training and speaking programs in sales/leasing, communication, customer service, resident retention, marketing, leadership, conflict resolution, people skills and more! I'd love the opportunity to work with you and your people and help everyone succeed! Lastly, if you'd like some individual coaching, I do have a limited number of individual coaching slots available where I will work with you one-on-one over the phone, or Skype and I can help you at every step of your career! If you'd like information on this program, give me a shout out and we can chat! No obligation, but would love to see how I can help you! |