A few years ago I was assigned the task to pick up coffee for everyone in the department. I ordered five of them and after the fifth coffee was given to me, I asked the associate behind the counter for a drink tray. She gave me the, “You are the 50th person who has asked me for a tray and now I’m really irritated!!” look.
How do you help the people on your team make decisions to “do the right thing” even when they don’t want to? Here’s a story that you'll want to share. A few years ago I was assigned the task to pick up coffee for everyone in the department. I ordered five of them and after the fifth coffee was given to me, I asked the associate behind the counter for a drink tray. She gave me the, “You are the 50th person who has asked me for a tray and now I’m really irritated!!” look. Obviously since I wasn’t born with five arms I figured that any reasonable person would agree that a tray would be a good idea. Unfortunately I discovered that the barista was not in the “reasonable” category when she grabbed a tray and tossed it at me. Listen, this was not a case of her placing a tray on the counter that had accidentally gone too far. Oh no! She pretty much tossed the tray at me, like one would toss a frisbee.
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Rommel AnacanI am a national speaker, trainer, and strategic consultant to companies and organizations. I'm also Most Read PostsArchives
April 2016
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