Have you ever wondered why you are the way you are?
Since the start of this “Winning With People” series I’ve talked about the different communication and relational styles (languages) that we all “speak.” I still find it amazing how different we all are, and how differently we all see the world. No wonder connecting with people can be so messy, frustrating, maddening and confusing!! That is why I have made it my life’s work to help people connect more effectively with each other, because I believe that connection is the key to success.
Have you ever wondered why you are the way you are?
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Did you watch The Lego Movie? (Can you tell I have a child?) The central character in The Lego Movie is a guy named Emmet. And Emmet is the perfect example of the third relational style that Karen Horney (whose work has inspired my thinking on how we relate to one another) would call “Moving Towards People.” I call it “The Pleaser.” In this scene from The Lego Movie, a group of construction workers (Emmet among them) are leaving the work site. They all are trying to figure out what to do after work, and Emmet tries to work his way in somehow.
I wanted to share with you a story of a great customer service experience I recently had with a man named Bill Moore of Softcomm Industries. I am a member of Civil Air Patrol, and as a aircrew member trainee, I wanted to stop using the aviation headsets that are in our planes and used by different people, and wanted to have a set of my own. (This thought came to me somewhere at 3,500 feet when I wondered “Who else has been using these? And did they clean them??”) I found a headset, that was perfect for my situation, on eBay at a good price and was very excited when it arrived in the mail. My excitement was tempered a little when I realized that there were no cushion pads on the ear covers, just the covers themselves. After wearing them for a bit it was clear that they could really use the foam cushions! Wah-wah.
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Rommel AnacanI am a national speaker, trainer, and strategic consultant to companies and organizations. I'm also Most Read PostsArchives
April 2016
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