I thought it. I admit it, I thought it. I can remember listening to someone who said something to the effect of “Customer service is really important. You have to treat your customers well.” I was then expecting a golden nugget of information after this, but, nope, the need to “treat customers well” really was the nugget.
That’s when I thought, “No (kidding), Sherlock!” (Okay, I may have thought something other than, "kidding"-but you get the idea.)
If this sounds mean, well, its kind of supposed to. No wonder so many people collectively groan when told they have to go to another “training seminar.” They have this preconceived notion that the seminar is going to be something they have heard a thousand times...and it often is, isn’t it?
If this sounds mean, well, its kind of supposed to. No wonder so many people collectively groan when told they have to go to another “training seminar.” They have this preconceived notion that the seminar is going to be something they have heard a thousand times...and it often is, isn’t it?
